FAQs

Who may place a bid?

Sam’s Club Members with an active online account and an approved credit card on file may place a bid. You will not be able to bid if the credit card associated with your account has expired or is invalid.

How do I bid?

Enter the highest amount you are willing to pay for the item in the box labeled "your maximum bid" (see image below) and click the "bid now" button.

By placing a bid, if your bid wins, you are committing to buying the item at a price less than or equal to your bid amount.

You may cancel the bid in the pop-up window prior to submitting the bid. Once the bid is submitted, you may not cancel the bid.

If you win the bid, your order will be placed automatically. An order may be cancelled within the hour that your order is placed by calling customer service at 1-888-746-7726.

Can Sam’s Club stop an auction?

Yes, Sam’s Club Auctions reserves the right to end or cancel any auction at any time for any reason. In the event the auction is ended by Sam’s Club, the highest bidder will “win” the auction at the current price. In the event the auction is cancelled, all bids will be cancelled and no one will “win” the bid.

What is "proxy bidding"?

Proxy Bidding allows you to bid at the highest amount you are willing to bid on an item and allows the system to manage the auction for you. Assuming your proxy bid is higher than other bids at the close of the auction, you will win the auction. Your winning bid will be the lesser of either: (1) your highest bid or (2) the next whole dollar amount higher than the second highest bid.

Example: If you find an item you are interested in that is currently at $47 and you enter a bid of $60, you will be winning the auction at $48 immediately after placing your proxy bid. If another bidder places a bid of $49, then you will automatically outbid the other bidder and will be winning at $50. The system will continue to automatically outbid other bidders on your behalf to help you win the auction but will never exceed your proxy bid amount, which is $60 in this example.

What is "popcorn bidding"?

Popcorn Bidding extends the end time of the auction if a bid is placed within the last five minutes of the auction. Any bid(s) placed within the last five minutes, before an auction ends, will extend the auction by three minutes.

How do I update my credit card information?

Enter your bid amount and click the "bid now" button.

A confirmation window will appear and the last four digits of your credit card will display. To temporarily change your credit card information, click "change" and follow the directions.

The credit card information in the confirmation window will be associated with the order when you click the "submit bid" button. Your payment information will revert to the default credit card each time you sign into Sam's Club Auctions until you change the default credit card.

To change your default credit card, visit "My Account".

Then click "my payment settings".

Select any of the previously entered credit cards by clicking the "type/expiration" of the credit card and follow the directions to change your credit card information.

How do I update my shipping address?

Enter your bid amount and click the "bid now" button.

A confirmation window will appear and the last four digits of your credit card will display. To temporarily change your shipping address, click "change" and follow the directions to change your shipping address.

The shipping address displayed in the confirmation window will be associated with the order when you click the "submit bid" button. Your shipping address will revert to the default shipping address each time you sign into Sam's Club Auctions unless you change the default shipping address.

To change your default shipping address, visit "my account"

Then click "my address book".

Select any of the previously entered addresses by clicking the "name" of the address.

Note: We do not ship to post office boxes.

To where can I ship an order?

Sam’s Club Auctions merchandise is shipped via standard ground shipping from one of Sam's Club’s Preferred Shipping Carriers to states within the contiguous United States. Sam’s Club Auctions does not deliver to Alaska, Hawaii, or Puerto Rico. Sam’s Club does not ship Auctions merchandise to post office boxes or military bases.

NOTE: To accept the shipping and tax charges and finalize your bid, click the "Submit My Bid" button.

How long does it take to ship?

All items are delivered by standard ground shipping from one of Sam's Club Preferred Shipping Carriers to US states, excluding Alaska, Hawaii, and Puerto Rico

Small Item Delivery

Large Item Delivery

  • Large items will be shipped via truck freight carrier
  • Most orders delivered in 4 to 10 business days
  • Delivery service will call to set up appointment
  • View map for estimated delivery days.

Shipping charges and taxes are calculated and displayed to you during the bid process and prior to confirming to the transaction.

What payment methods are accepted?

Sam’s Club accepts Sam’s Club Credit, American Express®, MasterCard®, Visa®, Discover®, debit cards, and prepaid credit cards. If you would like to use your Sam’s Club Credit Direct account, you must select that option when you place the bid. The option to switch to Sam’s Club Credit Direct account is unavailable after the initial bid is placed.

You are not able to pay for Sam’s Club Auctions using gift cards, cash or check, and debit cards must be run as credit.

When you place an order, Sam’s Club authorizes you credit or debit card to make sure sufficient funds are available. Also note that all credit/debit card holders are subject to validation checks by third parties and authorization by the card issuer. If the issuer of the card refuses to authorize payment or any other validation checks return adverse results, we will not accept your order. We will not be liable for non-processing of your order. Please contact your card issuer or your bank for the reason of refusal.

If we are unable to resolve an issue with your preferred method of payment, the order will be cancelled.

Are manufacturers' warranties applicable on auction items?

Manufacturer warranties may apply on items for which the manufacturer supplies a warranty.

How can I return an item?

Merchandise purchased via Sam’s Club Auctions is subject to the 100% Merchandise Satisfaction Guarantee found here in the Sam’s Club Terms and Conditions.

AUCTIONS RETURNS CAN ONLY BE PROCESSED BY CONTACTING MEMBER SERVICES AT 1-888-746-7726 AND FOLLOWING PROMPTS FOR "ASSISTANCE WITH SAMSCLUB.COM" AND "ASSISTANCE WITH AUCTIONS".

AUCTIONS MERCHANDISE CANNOT BE RETURNED AT ANY SAM'S CLUB LOCATIONS OR BY USING THE SAMSCLUB.COM ONLINE RETURN OPTION.

Who can I contact if I have questions?

You can call Member Services at 1-888-746-7726 and following prompts for "assistance with samsclub.com" and "assistance with auctions".